Terms and Conditions

Terms and Conditions

Orders placed with synergynatural.com or Synergy Natural Products indicate your acceptance of the following terms and conditions for which you agree to be lawfully bound.

Information & Medical Disclaimer
The products or information on this website is not intended to cure, treat or prevent any diseases or conditions. It is not a substitute for professional medical advice and is to be used for the purposes of general knowledge only. Always consult your Health Specialist before taking any of these listed products or starting any programs or procedures referred to on this website.

At all times we have tried to ensure that the information provided on this website is accurate, however, we make no representation nor give any warranty of any kind in respect to any information or products listed.

Synergy Natural Products, at all times reserves the right not to accept an order for any product for whatever reason. We will not intentionally ship a product to countries that may not pass their customs inspection. Although we make every effort to ensure that information provided on this website is correct we are not responsible for any typographical errors. Except as expressly stated herein, Synergy Natural Products makes no representations or warranties, either express or implied, of any kind with respect to products sold on the site.

Synergy Natural Products will not be held responsible for any international orders that are confiscated by local custom officers. If in doubt, check with your customs office before placing your order. Refunds cannot be given for items that are seized by custom's agents unless they are returned unopened and in good condition within 30 days of dispatch. We cannot accept liability for any loss, direct or indirect, which may arise from reliance on any information contained on this website in respect to any error or omission. We cannot accept liability for any loss, direct or indirect, which may arise from Australia Post or from other mail carriers. Prices on this website are subject to change without notice.

Privacy Notice
At Synergy Natural Products your privacy is very important to us. We will not divulge any information we receive from customers nor will we sell or give your name, address, credit card information or purchase history to any other person or company.

Any information obtained by our website will NEVER be used for any marketing purpose or sold to any third party. Apart from our processing bank no other party or organisation will ever have access to your private information.

We do not store your credit card details on our server or database. You can rest assured that your purchase through Synergy Natural Products will be safe and secure by viewing the SSL security certificate when ordering.

Ordering Products and Goods
You may place an order for products from the website by submitting a completed order form through our secure shopping cart. We will confirm acceptance of your order by email to the email address you have given. The sending of this email, regardless of whether or not it is received, forms the contract between us.

GST (Goods and Services Tax) will apply to all orders placed and/or delivered within Australia. GST will not apply for orders delivered outside of Australia. All raw food products are GST exempt in Australia.

Your Contact Details and information
It is your responsibility to provide your exact credit card details, email and delivery address, credit card billing address and telephone number. Any incorrect information provided may lead to a delay in shipping the order to you. (add) A delivery fee for the goods to be resent may be charged if the order is unable to be delivered due to incorrect delivery details provided.

Payment Methods
We accept Visa and MasterCard. We do not apply a surcharge for using your credit card to make purchases on this website.

Delivery Costs
Delivery within Australia is free.

International Delivery

Postage is calculated online, and is displayed during the checkout process for all international orders.

International postage will take 8-15 business days. International customers are to check with their local customs services and local laws to ensure that there are no special requirements or any restrictions on importing into their country before ordering. Customs declaration will state:

“product name” and “size” wholefood nutritional powder or tablets

Delivery of Products and Goods
Synergy Natural Products will deliver the goods at the given delivery address.

Receipt of Shipped Products and Goods
Anyone at the delivery address who receives the goods shall be presumed by Synergy Natural Products to be authorised to receive the Goods. If no one available to receive the goods Synergy Natural Products will leave the goods in a suitable manner, or as specified in the delivery instructions, and accept no responsibility for situations arising as a result of the goods being left unattended.

Additional Delivery Fee
If goods are sent by courier to the delivery address and there is no-one available to receive the goods and no special instructions have been given, an additional delivery fee for the goods to be resent may be charged if the order is unable to be delivered. Although all due care is taken we cannot take any responsibility for spoiled perishable items if we do have special instructions.

Refund Policy
Orders received that are faulty or damaged or have been dispatched incorrectly will be replaced at no charge or, if preferred, a full refund will be made if we are notified within 3 days of you receiving the order.

Orders incorrectly placed by the customer will be refunded if we are informed within 3 days of you receiving the order and the products are returned to us unopened within 7 days. However the postal charges cannot be refunded nor will Synergy Natural Products pay for the cost of returning the incorrect order.

If your product was faulty or damaged prior to being despatched by us we may choose to replace the product ordered or refund the purchase price at our discretion.

If your faulty or damaged item needs to be returned you must adequately package the goods so as to not increase the chance of further damage during transit back to our warehouse. The damaged/faulty item MUST BE RETURNED along with all original items including packaging. We will advise the preferred method of return and any additional charges if applicable.

If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale. Any refund we make will be by the same payment method used to purchase the product.

Order Alterations
Once an order has been placed and dispatched we cannot change it, however, if notified by the customer by email of an order error prior to processing we will endeavour to correct the order.

Errors of Information on this Website
If at any time a product is listed at an incorrect price, for whatever reason, Synergy Natural Products reserves the right to refuse or cancel any orders placed for product listed on the website incorrectly. This will also apply whether or not the order has been confirmed and your credit card debited. If your order is cancelled and your credit card has already been debited for the purchase a full refund will be issued within 7 days.

Governing Law
These Terms and Conditions and the use of this website shall be regulated by the laws in Australia. Any contract between us shall not be conferred to a third party. By placing an order with Synergy Natural Products you agree that any claim relating to this website and our services can only be dealt with in a court in Sydney in the State of New South Wales, Australia.

Copyright Notice
This site is owned and operated by synergynatural.com. Unless otherwise specified, all material appearing on this site, including the site design, logos, icons, photographs, graphics, images, wording and other material as well as the programming and coding is subject to applicable copyright laws and product providers and may not be used, downloaded for any commercial purposes.

© Copyright synergynatural.com 2012. All rights reserved.